Privacy Policy

Information we collect

• Contact and booking information you give us when you book or buy: name, phone number, email address, and appointment details.
• Guest intake information you provide before a service, including the health answers on our intake form, used only to provide your services safely.
• Payment information, processed by our payment providers; we do not store full card numbers.
• Gift certificate purchase and balance information.

How we use it

To book and provide your services, send appointment confirmations and reminders, respond to your questions, operate our memberships and gift certificates, and — with your consent — send the text messages described below.

Text messaging (SMS)

• If you opt in (for example, by checking "Yes" on our guest intake form), we send texts to the mobile number you provided: appointment confirmations and reminders, and a short message after your visit asking about your experience.
• Message frequency varies — typically 1–4 messages per month, plus 1–2 messages connected with a visit.
• We do not share, sell, or rent your mobile number or your text-message consent to third parties for their marketing purposes. Your number is used by Fiori Spa and our messaging provider only to send the messages described here.
• Message and data rates may apply. Reply STOP at any time to stop receiving texts; reply HELP for help. Opting out of texts does not affect your appointments or services.
• Mobile carriers are not liable for delayed or undelivered messages.

Sharing

We share information only with the service providers who help us run the spa (booking, payment, and messaging platforms), and when required by law. We do not sell personal information.

Security and retention

We use reasonable safeguards for the information we hold and keep it only as long as needed for the purposes above and our legal obligations.

Your choices

You may ask us to correct or delete your information, and you may opt out of marketing email or texts at any time, by contacting us at info@fiorispa.com or (713) 244-0070.

Changes

We may update this policy; the current version will always be posted on this page with its effective date.